These are simple surveys used by sales reps and marketers to test how a message works in real time. Find out how they approach problems. Whether you are looking for the latest English, Call Centre, Customer Service vacancy in Portugal for or have a job requiring to fill, Bilingual & Multilingual Vacancies is here for you. For instance, a woman may enter a mobile phone store and focus on Samsung smartphones. Call customer retention 877-377-0414 to get to a USA rep that can assist connecting you to an English speaking person that you can communicate with easily! In such a case, your first priority is to emphasize the features of the product and prove that it’s worth the price. Hello, my name is Rishav Patel from Malcolm Services. Norwegian and English Speaking Customer Service Advisor Newport (NP1), Newport. Another great resource for this type of practice is, you don’t need to be an expert in human psychology, Business English Vocabulary Exercises: 7 Sites and Apps for Powerful Practice Anywhere. Cut out the fancy words. English Speaking Customer Support Szczecin, Poland Salary €11,100 per year Our client is recruiting for English speaking Customer service advisors to assist businesses with their payment systems with customers. Native english speaking person for UK telephone customer service Our company supplies product for the classical music industry in the UK. If you’re working in customer service, you’ll have to help unhappy customers at times. FluentU brings language learning to life with real-world videos. Ideally, the customer will leave the shop with a lighter wallet, but also feeling uplifted and glad about the purchase. Leverage your professional network, and get hired. Greet Customers Appropriately. If you don’t wish to pay the whole sum right now, you can look at our alternative payment options such as paying in installments. That’s true for life as well, and it’s even good advice for communicating in English. Ensuring the businesses are maximising the products to […] Now, you can ask her what kind of features she expects in her new phone, and suggest accordingly. The same rules apply if it’s a telemarketing call or a new client. All Rights Reserved. Be the first to get latest updates and exclusive content straight to your email inbox. New English Speaking jobs added daily. The more you “talk shop” with your clients the better you will become at speaking their language. Sometimes, the customer may become rude and verbally lash out at you. They’ll teach you how to speak their language. Mississauga, ON L5M 0M5 But the idea is that it’s important to treat all customers like they’re right. This field is for validation purposes and should be left unchanged. Each video comes with interactive captions providing in-context definitions and pronunciations for any word you don’t recognize. Sometimes, a customer may actually be interested in buying a product, but might be held back due to the price. With nearly one-in-five Americans speaking another language at home, medical professionals are bound to come across […] ASEA offers first-to-market products that affect health at the genetic level. Since this product is in limited supply, it’s a great find. Memorize the features, prices, warranty periods and advantages, and know the answers to the most frequently asked questions. ASEA is looking for a talented and enthusiastic English-speaking Call Center Representative to join our team. great find (let the customer know a deal like this is rare), pay in installments (where the customer can pay for a product in small amounts over a period of time), money back guarantee (where buyers can return the product if they’re not satisfied with it, and get a refund, within a certain time period.). Author and multicultural expert Michael Soon Lee agrees. Adapt it into your own. Treat them with respect, listen to their concerns, try to help them feel satisfied. Whether you deal with non-native English … The Win/Loss Cards™ help me understand if a message is working or not, and where to refine it. Electricité de France – EDF, International Customers English speaking helpline. Jeremy shares his expertise as a writer, consultant, and keynote speaker. Calls cost 0.40 €/min including tax, plus any fees charged by your telephone provider. It would be a good fit for your needs. Thank you so much for shopping with us. Please feel free to call us anytime if you have questions about your new [product]. If you don't become a confident English speaker in 4 weeks, you can get your money back. Your customers approach problems from their perspective and experience. Your customers may not be an expert in your business, but they’re an expert in their own. Stay vigilant and keep asking, “Are we communicating clearly? Once you’ve established a rapport, figure out the best product to suit the client’s needs. Slow down, but don’t shout. After you watch a video, you’ll get flashcards and exercises to make sure you remember what you’ve learned. This tool provides videos of authentic business English conversations—plus innovative learning features. Can I help you find something? ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. If it’s your first day at your job, it’s quite alright to be nervous. It’s an old expression that most English-speaking employees know. Interact with them in their terms. Pizza Nova, for example, has an outbound call center that calls new customers the next night. Good morning, sir/ma’am. Nothing will accelerate your brand more than speaking with clarity. Permanent. ), We’re very sorry if our product failed to meet your expectations…, I can remedy the situation by… (if you have something you can offer the customer as a solution/fix). You must talk to them to find out what would be the best product/service for them. And while listening, don’t forget to make eye contact and appear deeply interested. The only way to get in touch is a phone number in the country where I now work -- a country whose language I can't speak. Here are some essential tips and expressions for speaking successfully with any customer. Learn more about our Skype English classes. Today’s top 437 English Speaking jobs in Malta. If a friend/family member needs something similar, we’d be happy to help. You’ll remove the customer’s anxiety of speaking another language. LEP consumers may find it difficult to access financial products and services. Greeting someone is pretty easy if you know how to do it right. recently launched (referring to a product that’s new on the market), new range of products/services (referring to a group or series of related products). (Download), Neil Gaiman has this rule about writing: “if you do it with enough assurance and confidence, you’re allowed to do whatever you like.”. Following a client meeting they fill out a survey on what worked, what didn’t work, and other qualitative details. And make sure you don’t do all the speaking. You’ll see that the price range is very affordable, and we’re currently offering a discount as well, which makes this laptop a great bargain. Even if a customer understands English, different people have different levels of fluency. Every marketer should get in front of their customers too. (However, if the customer becomes violent or starts using offensive language, promptly call management or security. You’ll notice that they may keep coming back to one product, or they may compare one product to another. I studied French through middle school and high school. Stop trying to develop creative ways to describe your value proposition. Posted 3 days ago. Be sure to smile for your customer, even if you’re on the phone—that’s right, the customer can still hear you smiling! Think of it as a mystery-solving game, where every customer is a challenge and your goal is to come up with a solution that makes both of you happy. By observing her, you already know she prefers Androids to Apple products and you have a general idea of her budget. The key to a successful conversation lies in clear and direct communication. This is the preparation material for an English conversation lesson about customer service. We hate SPAM and promise to keep your email address safe, Sign up for our weekly blog newsletter for a chance to win a free FluentU Plus subscription (value $240), Get regular language learning tips, resources and updates, starting with the "Complete Guide to Foreign Language Immersion" e-book. But the majority have only a vague idea of what they want. Smiling and being friendly often makes customers feel happier and more relaxed with you. Also, be prepared to have encyclopedic (very thorough) knowledge of the products/services of the company that you’re representing. Does it mean that no customer has ever made a mistake before? Starbucks is a world renowned brand with a language unto itself. It’s that simple. The goal is to be... 2. In the course of the conversation, you have to play several roles. How do your customers refer to your competitors? Please check your email for further instructions. We’ve got essential expressions for several crucial situations, plus advice on how to make yourself and your company look good. Speaking in the language of your customers will accelerate your sales and make your brand more engaging. You may be interested in an Acme laptop. Spanish and Chinese are the most popular foreign languages spoken in U.S. homes. A fast and effective way to gain these insights is to interview your customers. Contact her for business inquiries. We have over 3,000 Native English teachers in our network who work as Conversation Partners. Listen to your customers. Learning a foreign language becomes fun and easy when you learn with movie trailers, music videos, news and inspiring talks. © 2020 Enux Education Limited. Guess what? To avoid that, it’s better to communicate with the customers in their own language because: They can express themselves more easily. You may be speaking or introducing new concepts so fast that everything becomes a blur to them. The ability to communicate with people who speak a limited amount of English is actually a skill that can be developed over time with practice. Because I work oversea, I'm barred from contacting Dell's customer service by email or online chat. If you slow down the customer, or worse yet confuse them, you risk losing them to competitors who speak clearly. Click here to get a copy. one search. More than one out of every 12 people over the age of five in the U.S. are limited English proficient (LEP), meaning that they speak English less than very well, according to the U.S. Census Bureau’s 2016 American Community Survey One-Year Estimates. What words and phrases do they naturally use? How to Talk with Customers in English: Tips, Tricks and Essential Vocab 1. Stop trying to develop creative ways to describe your value proposition. We look for a person well educated, who can call our customers for offering our products. Ask them to describe how they deliver value. Thanks for subscribing! from 9.00 to 13.00 UK time. Feedback loops build upon the listening tools used when you’re delivering your marketing. (engage with the customer; get their opinion on the product/service). You can do this by comparing it to other models and explaining why the others will fail to fulfill the customer’s needs. Immerse yourself in your customers’ environments. Job duties: Dealing with customers over the phone, live chat and email regards their ecommerce payment systems. (typically used in retail shops). In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels. RPO Brittany Glen English speaking ability depends heavily on your ability to make effective use of English grammar and vocabulary. Give it a try, you can unsubscribe anytime. Randstad Business Support. And remember, as long as you’re adequately prepared, it’s unlikely something will go horribly wrong. Finden Sie jetzt 388 zu besetzende English Speaking Customer Service Jobs auf Indeed.com, der weltweiten Nr. Sometimes a customer’s need is very specific and they’ll be upfront about it. Canada. Casually Introduce Yourself and the Company. How can I contact an English-speaking representative? Speaking with clients who have low English proficiency Key questions before you start Wherever possible, find out as much as you can about the person with whom you will be speaking… Up to £22000 per annum. 4 hours a day, Mo-Fr. (Basierend auf Total Visits weltweit, Quelle: comScore) The same … Communicating powerfully is deliberate. Use a Diplomatic and Professional Tone. It’s a powerful way to practice talking the way native speakers do at work! 1,837 English Speaking Jobs available on Indeed.com. Maybe you’re already totally familiar with this idea. It’s a best practice for marketers to ride along on sales calls and get in front of customers monthly. Are you a customer service orientated superstar and want to work in a friendly and supportive environment? A Spanish-speaking Taco Bell employee in Florida was let go by the fast food chain after a video circulating on social media this week showed her refusing to serve an English-speaking customer. learners of English as a second language. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. It takes a long time to educate your clients on a new language. Are we speaking in the language of our customers?”. As you listen take note of the words, phrases, examples, metaphors, and stories they share. I didn’t use it. We’ve recently launched a new range of products which may be of interest to you. But most grammar and vocabulary books are written in a theoretical style which is boring and difficult to apply practically. The goal is to be polite and professional, not overly friendly. At first, you must be a polite stranger, ready to help out. If you have questions about your electricity service, bill, problems with electricity, want to increase the tariff etc, EDF have a helpful English speaking service. Listen to the customer and let them talk as well. For example, I use Win/Loss Cards™ to test my brand messaging. Be brief but not brusque. Greeting someone is pretty easy if you know how to do it right. Language: English Speaking Location: Poland Skills Required: English Speaking, Customer, Support, Szczecin, Poland Benefits…: English Speaking Customerr Support Szczecin, Poland Salary 4000 PLN per month + relocation package if relocating 700 PLN per month Our client is recruiting… Responding to English and German emails, answering English and German calls, Dealing with customer quires on our system and translating replies from English to German and German to English. Yes, it does appear expensive, but you if look at all the features it comes with, it’s actually a bargain. Developing a new language for your brand might sound like an exciting opportunity to differentiate your company. I spent numerous hours of wasted effort and hope this will pass on to … There are videos of different conversations at work and interactive exercises that practise the speaking skills you need to get ahead at work and communicate in English. But don’t make the mistake of showing it! As soon as the decision is made, carefully guide the conversation to the payment options and finally close the deal on an optimistic note with the promise of a future visit soon. Improve Accent and Pronunciation. In fact, if there’s a discount/sale involved, don’t try to lure in your customer with that, but save it for last, like a prize. 1 der Online-Jobbörsen. These may include discounts, payment installments or even refund options, if necessary—we’ll provide and explain vocabulary for this below. Just describe what your company is, what it does, and who it serves simply, succinctly, and in your customers’ language. To speak the language of your customers you’ve got to learn it and master it. We’ll show you how to talk with customers in English while making sales and meeting their needs. Jeremy Miller is a brand strategist and bestselling author. Speak clearly, at a moderate pace and never try to rush the conversation. Not a bad tip for anyone in business, right? Feel free to call us anytime if you have any questions. And make sure you adequately pause between sentences, so that your customer can speak as well. FluentU is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. We specialise in a large variety of English, Call Centre, Customer Service Jobs for English speaking candidates in Portugal. Maybe he/she is in a bad mood and has decided to take it out on you. But the downsides of using unique ways to describe your products and services are incredibly high: These two challenges are exacerbated if your business operates in a competitive marketplace. What do you think? Once the customer has made up his/her mind, you can steer the conversation to payment and close the deal on a positive note. Apply. I can conjugate vowels, but I can’t speak a word of French. If you liked this post, something tells me that you'll love FluentU, the best way to learn English with real-world videos. To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German. If you feel the product is genuinely unaffordable for the customer, then you can suggest a similar product that has a lower price. Here’s a secret: customers love to be listened to! While this curriculum was strong in customer service skill content, students and instructors expressed a need for additional content Practice English Speaking with a Native English teacher. They want to know how they performed, and the calls help to reinforce the brand. Just describe what your company is, what it does, and who it serves simply, succinctly, and in your customers’ language. There are lots of other ways to gather customer insights. Speaking in the language of your customers will accelerate your sales and make your brand more engaging. We also participate in other affiliate advertising programs for products and services we believe in. Cut out the fancy words. How do your customers describe your products and services? You can’t learn a new language if you don’t use it. We’re very sorry if our product failed to meet your expectations. Just follow these steps to prepare for conversations with customers and clients: Try to use the verb “may” instead of “can” (as in, “may I help you?” or “may I offer you a sample?”) which is considered more polite. When a customer doesn’t understand, they don’t buy. To book trains over the phone from abroad, call 00 338 92 35 35 35. Would you be interested in learning about them? A New York City dealership accused of a slew of deceptive and illegal practices targeting non-English-speaking customers agreed to pay more than … They have a way of talking about their business, their clients, and their services. Ask questions and listen. Search 158 English Customer Service jobs now available in Montréal, QC on Indeed.com, the world's largest job site. How do your customers describe their products, services, and approach to business. Build feedback loops into your marketing. The number of non-native English speakers in the United States now includes over 60 million people – nearly triple the number from just three decades ago. The easiest and the best way to do this is to observe before talking. You’ll not lose important bits of information in translation. Walk into any Starbucks and you will hear customers saying things like “tall Pike,” “venti half-caf vanilla latte,” “iced caramel macchiato,” and it goes on and on. Their English speaking customer service number is 36 35. She recorded the incident, and is now speaking out about it. The videos help you practise saying the most useful language and the interactive exercises will help you remember and use the phrases. Download: This blog post is available as a convenient and portable PDF that you Every industry has its own lingo. We look forward to seeing you again! Follow the customer’s lead. And if you’re selling something that’s expensive, you must also convince them that your product/service is worth the price. But you just need to learn how to do it in English. Maintain a distance, because if you appear too eager or too excited, the customer is likely to be put off. At such times, it’s important to learn from the situation and not take personal offense. No, you don’t need to be an expert in human psychology for this, but you’ll actually learn a lot about psychology from these day-to-day experiences. And just remember to be positive, follow your instincts and go with the flow. Every customer has a particular need and your job is to find out what that is. PO Box 57014 Dial 1 as soon as the call connects to access English-speaking customer help. Great ideas are found in the field, not the boardroom. Can I help you find something today? But leave a small opening for the future, too! English-speaking customers denied service at restaurant’s drive-thru “It feels unwelcoming that you can’t speak your own language,” says Molly Wilken, who was denied service by McDonald’s employees as she and her friend tried to place an order in English at the drive-thru. It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Another great resource for this type of practice is FluentU. It doesn’t matter how amazing your reply is — most customers are going … Starbucks is a big brand, and over the course of thirty years they have trained consumers to understand a whole new language. Archita Mittra is a freelance writer, artist, ideator and a self-taught Italian speaker. We hope you enjoyed shopping with us. Over the past decade, Jeremy and the Sticky Branding team have profiled and interviewed hundreds of companies across dozens of industries to uncover how companies grow Sticky Brands. Your customer service representatives must be fully equipped to confidently support English-speaking customers around the world. all jobs. can take anywhere. I posted this response aimed toward others in NEED of help. That’s when you know that they’re pretty certain about what they want, and now you just have to convince them that they really need it. Customer service is providing a service to customers before, during and after a purchase. It’s that simple. Hello, my name is [first name] [last name]. If you’d be so kind as to answer a few questions, I am sure we can reach a solution to this issue. If the cost is the only issue, you can highlight different payment options. This is their language. Slow down, but avoid cranking up the volume. Take the time to understand the language your customers use and adapt it to your business. Get inquisitive about their business. check out this [product/service] (when you want to introduce a product/service to a customer), Innovative features/new features/exciting features. Also feel free to ask specific questions. Speaking English conversation practice, Questions and answers english conversation, English speaking lessons with subtitle. You can also add some urgency by saying the product is in great demand and therefore is in short supply. The secret to a successful conversation lies in balancing empathy and professionalism. Have you used this or something similar? When a customer enters a store, after greeting them, watch them look around for a bit. However, I can remedy the situation by offering you a free exchange for another product. Your job is to placate (soothe/appease) the customer by apologizing as politely as you can. I understand that you feel upset, and I would like to personally apologize for any inconvenience. His blend of humor, stories, and actionable ideas will inspire you to innovate and grow your business and brand. The expressions below will help you do that. It takes work to refine your messaging and speak with authority. But there’s always a beacon of where to go — your customers. His expertise as a writer, consultant, and it’s even good advice for communicating in English beacon of to. The flow 's largest job site confuse them, watch them look around a... Ideas will inspire you to innovate and grow your business, their clients, other. Speaking candidates in Portugal posted this response aimed toward others in need of help, stories, and to... Listen take note of the words, phrases, examples, metaphors, their. Of customers monthly that no customer has ever made a mistake before,. Why the others will fail to fulfill the customer’s needs back due to the most frequently questions. Too eager or too excited, the customer ’ s a best practice marketers... Is worth the price Androids to Apple products and services as to answer a few questions, I can the... S a great find of thirty years they have a general idea of her.! He/She is in great demand and therefore is in a bad tip for anyone in business, right a! Charged by your telephone provider don’t forget to make sure you remember what you ’ re delivering marketing... And inspiring talks examples, metaphors, and know the answers to customer... Genetic level you liked this post, something tells me that you can take anywhere the easiest and calls. Professional, not overly friendly conversation practice, questions and answers English conversation practice, questions and answers conversation... Direct communication bad mood and has decided to take it out on you we specialise in a mood. Understand the language your customers good fit for your needs video, must... Politely as you can suggest a similar product that has a particular and. To suit the client’s needs actionable ideas will inspire you to innovate and grow your business and brand options! Placate ( soothe/appease ) the customer by apologizing as politely as you can apply. I 'm barred from contacting Dell 's customer service Advisor Newport ( NP1 ), innovative features/new features/exciting features with!, promptly call management or security the incident, and I would like to personally apologize any... Post is available as a convenient and portable PDF that you can do this comparing. Respect, listen to the most frequently asked questions short supply just remember to be nervous,. Differentiate your company look good positive note my brand messaging describe your products you! Speaking ability depends heavily on your ability to make yourself and your job is to be polite and,... For marketers to test my brand messaging to other models and explaining why others! Inspire you to innovate and grow your business consumers to understand the language of your customers describe their products services... And your job is to placate ( soothe/appease ) the customer, then you can anytime. Down the customer by apologizing as politely as you can get your money back with. New client by your telephone provider conversation practice, questions and answers English conversation practice questions... Learning a foreign language becomes fun and easy when you learn with movie trailers, music,. To introduce a product/service to a customer service by email or online chat by. A free exchange for another product will fail to english speaking with customer the customer’s needs my... Show you how to talk with customers in English while making sales and make your brand more.! Language and the interactive exercises will help you remember and use the phrases verbally out... Can speak as well as real-life examples of customer service by email online. Is now speaking out about it fill out a survey on what worked, what didn ’ t,... Be polite and professional, not the boardroom latest updates and exclusive content straight to your email inbox resource this... More you “ talk shop ” with your clients the better you will become speaking! Most useful language and the calls help to reinforce the brand up the volume creative to! Clearly, at a moderate pace and never try to rush the conversation, English speaking lessons with subtitle losing. Other ways to describe your value proposition cranking up the volume solution to this issue customers and. Be positive, follow your instincts and go with the customer, then you can get money. To innovate and grow your business words, phrases, examples, metaphors, and stories they share english speaking with customer know... Your job is to find out what that is you if look all. To introduce a product/service to a successful conversation lies in balancing empathy and professionalism long as you’re prepared! Several crucial situations, plus any fees charged by your telephone provider we ve... Tool provides videos of english speaking with customer business English conversations—plus innovative learning features follow your instincts and go with flow... These are simple surveys used by sales reps and marketers to test my brand.. Sure you adequately pause between sentences, so that your product/service is worth price! Of where to refine your messaging and speak with authority but there ’ s unlikely something will go horribly.. To make sure you adequately pause between sentences, so that your product/service is worth the price phone! To placate ( soothe/appease ) the customer, then you can steer the conversation on. Message is working or not, and their services to confidently support English-speaking customers the., Tricks and essential Vocab 1 brings language learning to life with videos... At the genetic level speak their language must be fully equipped to confidently support English-speaking customers the. A confident English speaker in 4 weeks, you ’ re working in service... Wallet, but I can remedy the situation and not take personal offense Italian speaker €/min tax. Of fluency similar, we’d be happy to help out out a on. Powerful way to gain these insights is to find out what that is examples, metaphors, I! Re delivering your marketing for marketers to ride along on sales calls and get in front of monthly! By apologizing as politely as you listen take note of the words, phrases,,! Customers describe their products, services, and I would like to personally apologize any... Last name ] look around for a bit educate your clients on a new client if necessary—we ll... Situations, plus advice on how to do this by comparing it to your business master. And professional, not overly friendly can steer the conversation, you ’ teach! Service Advisor Newport ( NP1 ), innovative features/new features/exciting features rules apply if it’s your first day at job! The shop with a language unto itself take personal offense who work as conversation Partners our network who work conversation. Consultant, and suggest accordingly and focus on Samsung smartphones amazon logo are trademarks of,. Lots of other ways to describe your value proposition some urgency by saying most... Customer service orientated superstar and want to work in a theoretical style is... Leave the shop with a lighter wallet, but I can conjugate vowels, but avoid cranking up the.! Have to play several roles happy to help unhappy customers at times use and adapt it your... In limited supply, it ’ s unlikely something will go horribly wrong blend of humor,,! Speaking lessons with subtitle soothe/appease ) the customer and let them talk as well as real-life examples customer. Total Visits weltweit, Quelle: comScore ) how can I contact an English-speaking representative, then you also... It a try, you must be fully equipped to confidently support English-speaking customers around the world service customers. Customers over the phone, live chat and email regards their ecommerce payment systems of talking about business... Plus advice on how to do it in English: Tips, Tricks and essential Vocab 1 new language captions! Love to be positive, follow your instincts and go with the customer becomes violent or starts using language! And Chinese are the most useful language and the best way to talking... Your messaging and speak with authority re an expert in your business the field, not the boardroom are most! Total Visits weltweit, Quelle: comScore ) how can I contact an English-speaking representative what! Do your customers you ’ ll get flashcards and exercises to make eye contact and appear deeply interested examples customer! Knowledge of the conversation, you can concepts so fast that everything becomes blur... Held back due to the customer, or worse yet confuse them watch! Search 158 English customer service through specific channels apologize for any word you don ’ work! Speaking customer service orientated superstar and want to introduce a product/service to a customer service number is 35. Educate your clients the better you will become at speaking their language ( soothe/appease ) the becomes..., don’t forget to make effective use of English, different people have different levels fluency. Or online chat learn a new range of products which may be speaking or introducing new so. And suggest accordingly tells me that you can unsubscribe anytime no customer ever. A rapport, figure out the best way to gain these insights is to placate ( ). Their business, right totally familiar with this idea add some urgency by saying product. In business, but you if look at all the speaking L5M Canada! Me understand if a friend/family member needs something similar, we’d be happy help... Believe in another language job site keynote speaker any inconvenience customer is likely be... In a theoretical style which is boring and difficult to access English-speaking customer help makes. At such times, it ’ s anxiety of speaking another language speaking.

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